Support & Help Center

We’re here to support employers and talent with reliable, professional assistance.

For Employers

We assist companies with hiring, staffing services, contracts, and billing inquiries.

• Talent sourcing & recruitment support
• Active staffing engagements
• Invoices & payment questions
• Timesheet verification

Email: support@xcelenthire.com

For Contractors / Talent

Contractors can reach us for onboarding, time tracking, and payment support.

• Onboarding & documentation
• Time tracking & timesheets
• Payment schedules
• Contract-related questions

Email: talent@xcelenthire.com

Response Time

We typically respond within 24–48 business hours.

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Escalations

For urgent issues related to active staffing engagements, please include “URGENT” in your email subject line and provide:

Your full name
Company name (if applicable)
Invoice or contract reference
Clear description of the issue

Confidentiality & Data Protection

All support requests are handled confidentially. XcelentHire treats client and contractor data with strict care and uses it solely for service-related purposes.